Frequently Asked Questions

This Agreement was last modified on 18th february 2016

FAQ FOR BUYER

Why is shipping cost not mentioned with the price of the product?

Shipping costs usually vary depending on the amount of the total purchase made, its weight and the location it’s being shipped to.

How private is my information, especially card details?

A secure server is a computer that protects your personal and other card information by using software. Secure sites use encryption technology that transfers information from your system to the merchants.

What is shopping cart for?

Along with the ‘buy’ button, there is also an ‘add to cart/Wishlist’ button.  By clicking this, you can store your items for later purchase. You don’t have to make a payment until you choose to check out. A shopping cart also allows you to remove the items, change quantities, and so on before checking out.

What if I don’t get a confirmation after placing an order?

If you do not receive your order details in an email or text message within 24 hours, contact customer service. It might be that their system has not received the order, or it was rejected for some reason.

How long should it take to receive an order?

A third party is typically involved in the delivery of an order. Once you place an order, you should be given an expected delivery date. When calculating this date, few things are taken into consideration like packaging, transit time to the delivery provider and transit time to the delivery address. Same-day delivery, which costs quite a bit more.

What about the return and exchange (if any) policy?

The return and exchange policy differs from one platform to another, and it also depends on the various categories. Shipping cost is usually not refundable. Return or replacement policies come with a time period, after which no returns will be accepted. Usually, products like lingerie (bottom-wear), baby care supplies, beauty and grooming products, liquids, personal hygiene, pet health and grooming products and some consumables have no return policy. Apparel and footwear items are often easily exchanged as a trial is required to get the right fit.

How can I cancel my order?

For this, you have to quickly! Once the order is placed, shipping is very fast and once the product has Shipp cancelling an order will be difficult. It’s a good idea to call the company. If the call goes unanswered, write an email to the customer service department, using the Contact Us form or email address.

How do I get a refund?

Refunds are issued when a seller cannot provide a suitable replacement. In these cases, a full refund is typically provided once the item has been returned.

How genuine is your product?

With many platforms, sellers make an agreement that they will only sell genuine products. Violation of this rule will result in the exit of that seller from the platform. To ensure this, sample products are tested that are prone to complaints.

How can you offer such attractive discounts?

Virtual stores can easily offer you 15% to 50% off retail, and still make a decent profit as the wholesale price of a brand-new item is typically 20% to 55% less than the retail price. Stores like this are usually entirely online and do not the expense of a brick and mortar store. Most of them feature overstocks, discontinued items, and other items that they can purchase at a discounted rate.

How can I redeem a coupon?

While checking out any item, there is a box that says ‘coupon code.’ You simply have to enter the appropriate coupon, promotion, discount or voucher code. Don’t forget to check for expiration dates whenever you find a coupon code to ensure it’s still valid.

FAQ FOR SELLER

1. Who can sell on ALLSELLERZ?

Anyone selling new and genuine products is welcome. In order to start selling, you need to have the following:

  • GSTIN
  • PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)
  • GSTIN/TIN Number (not mandatory for few categories)
  • Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)
  • Minimum of 1 unique product to sell

2. Can I offer both products and services on ALLSELLERZ?

You can sell both products and services on ALLSELLERZ.

3. Do I need to courier my products to ALLSELLERZ?

No, ALLSELLERZ will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.

4. Who decides the price of the products?

As a seller, you will set the price of your products.

5. Will I get charged for listing products on ALLSELLERS?

No. Listing of products on Allsellerz.com is absolutely free. Allsellerz does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

6. How and when will I get paid?

The payment will be made directly to your bank account through NEFT transactions. Allsellerz will settle your payments within 7-15 business days based on your seller tier.

7. When can I start selling?

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

8. How many listings are required to start selling?

You are required to have a minimum of 1 listing (unique products) to start selling on Allsellerz.